In order to provide you with a service, Ealing Mencap needs to obtain personal information about you. The information that we need include:
- Your name, age, address and contact details
- Your physical, mental health and care needs
- Who to contact in an emergency
We will keep this data safe on a Database that only members of staff working with you can access. We may also need to keep your information in a file so we can refer to it whilst we are supporting you.
We will also record ongoing information about the service that we are providing for you, as well as details of anything that has happened involving you while you are in our care.
The information that we collect, and store will only be used to make sure that we are providing you with the very best service, to keep you safe, and to plan for your future needs.
When you leave the service, we will only keep this information for as long as the law tells us that we must.
New laws make us responsible for telling you what personal information we obtain from you, what we do with it and how we keep it safe. The new law also gives you rights to ask us at any time what information we keep about you and gives you rights to ask us to delete it from our files.
Everything you tell us will be confidential unless we feel you are a risk to yourself or to others, or unless the law requires us to share your information.
We will take all steps we can to keep your personal information safe and secure, only to record information that we have a legitimate right to record, and only to keep it for an appropriate period (which may be required by law or good business practice) after the advice and support we have given you has ended.
In order to help you we may also communicate with other professionals and agencies. We will only share your personal information with these other professionals and agencies where it is essential we do so in order to support you.
If you have any questions or concerns about how we process your personal information you can also contact our Data Protection Officer:
020 8566 9575
This document is a summary of our Data Protection and Confidentiality Policy – if you would like to know more about your rights, you can ask us at any time for more information, or request a copy of the full policy.
The Information Commissioner’s Office (0303 123 1113 or www.ico.org.uk) is also available to help you with any concerns or questions you might have about how we process your personal information.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; Mencap or JustGiving.)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls (this is an example: https://goo.gl/nZMA7o).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
v.1.0 August 2017 Edited & customised by: Ealing Mencap, Enterprise Lodge, Stockdove Way, Greenford, Middlesex, UB6 8TJ