Ealing Advice Service

Ealing Advice Service provides free, confidential advice to anyone living in the London Borough of Ealing. We support people with a wide range of issues, from benefits and housing to debt, employment, disability rights and social care.

This includes free advice for people with a learning disability, as well as support for families, carers and other Ealing residents who need practical advice and information.

We understand that dealing with benefits, housing, finances, employment or social care can sometimes feel complicated or overwhelming. Our team can explain your options, help you understand your rights and support you with practical next steps.

Ealing Advice Service (EAS) is a consortium of charities led by Ealing Mencap. Advice is free and confidential.

Who Ealing Advice Service Is For

Ealing Advice Service is available to anyone living in the London Borough of Ealing who needs free advice or practical support.

We can support:

• People with a learning disability
• Families and carers
• Older people
• People who need help understanding their benefits or entitlements
• People experiencing housing, debt or employment problems
• People who need information about disability rights or social care
• Other Ealing residents who need advice and support
• Professionals supporting people in the borough

You do not need to be living with a disability to use Ealing Advice Service.

What We Can Help With

Our team provides free advice across a wide range of issues and can help you understand what support and options are available.

Benefits and Financial Support

We can help with welfare benefits and make sure you understand what you may be entitled to, including:

• Universal Credit
• Personal Independence Payment (PIP)
• Attendance Allowance
• Disability Living Allowance (DLA)
• Benefit overpayments

We can also provide practical help with completing forms, making applications and challenging decisions.

Housing and Debt

If you are worried about your home or finances, we can provide advice about:

• Eviction
• Housing disrepair
• Homelessness
• Rent arrears
• Debt
• Utility bills

Where appropriate, we can also arrange food bank referrals for people experiencing a crisis.

Employment Advice

We can provide guidance about employment rights and problems at work, as well as information for people who are looking for employment. If you have an enquiry about employment dispute resolution, please contact ACAS before contacting EAS. 

Ealing Mencap also provides employment and skills support for people with a learning disability who want to build their confidence and prepare for work.

Disability Rights and Social Care

You can speak to us about disability rights and accessing appropriate support.

This can include advice about:

• Social care
• Equipment
• Home adaptations
• Deputyship
• Powers of attorney
• Travel concessions

We can also provide some advice about immigration, consumer issues and other problems you may be experiencing; however complex enquiries about these issues may need to be referred to a specialist organisation.

How Ealing Advice Service Can Help

Getting the right advice can make a difficult or confusing situation easier to manage.

Our team can help you:

• Understand your rights and the choices available to you
• Apply for benefits and income you may be entitled to
• Complete forms and applications
• Make important phone calls
• Challenge decisions
• Understand housing, employment and social care issues
• Find other services and support when needed

For families and carers, having someone explain the options and next steps can also make complex situations feel more manageable.

Professionals can use Ealing Advice Service to access current information and advice when supporting the people they work with.

How to Get Free Advice

You can contact Ealing Advice Service directly. You do not need to wait for a professional to refer you.

Call: 02085798429
Text: 07837 186 733

Email: info@ealingsas.org.uk
Opening hours: Monday to Friday, 10am–4pm

When you contact us, tell us briefly what you need help with. Depending on your situation, you may receive advice straight away or we may arrange an appointment or follow-up.

You can refer yourself or a family member. Referrals can also be made by social services, professionals and partner organisations.

Where We Work

Ealing Advice Service is for people living in the London Borough of Ealing.

Advice is mainly provided by telephone, with appointments or referrals arranged where needed.

We also work closely with local health services, social care teams and community organisations to help people access the right support.

Ealing Advice Service is based at:

The Lido Centre
63 Mattock Lane
London
W13 9LA

In-person advice is by pre-arranged appointment only but we hold drop-in sessions for housing advice on Mondays; debt advice on Tuesdays; welfare benefit checks and BSL advice for Deaf residents on Wednesdays; and form-filling and food distribution on Thursdays. Please call the service for more information about these sessions.  

What People Say About Ealing Advice Service

People who have used the service have told us how receiving the right advice and support has helped them.

“Thanks to your amazing help, I received my ongoing PIP award today. We’re so grateful!”

“Your colleague at Ealing Advice Service went above and beyond to support us. Her care and guidance made all the difference. We’re truly grateful for her compassion and dedication.”